Support

Service & installation

From site prep to commissioning - the resources and support to install GRAF systems correctly the first time.

Installation guidance

Step-by-step installation bulletins, handling guides and site preparation requirements for underground tanks, EcoBloc detention and KLARO treatment plants.

Commissioning support

System start-up checklists, pump configuration and treatment plant commissioning - contact your local distribution centre for project-specific advice.

After-sales support

Maintenance schedules, spare parts, technical troubleshooting, and warranty activation or claim forms. Call 1300 131 971 or email info@grafaustralia.com.au.

Warranty / after-sales

Warranty Against Defects

Installation guidance, warranty terms by product, warranty activation and claim form FRM-040. Complete and return to GRAF Australia with your proof of purchase.

Download PDF

GRAF | CARE

Commercial asset support

Commissioning, planned maintenance, repairs, refurbishment and end-of-life support for commercial pumping and water-management assets.

GRAF | LIFT, PRESS, REUSE and CARE are being rolled out Australia-wide excluding Victoria. Project delivery, commissioning and field attendance are confirmed against location and scope.

Commission

Pre-commissioning checks
Pump rotation and run checks
Float and level setup
Instrument and sequence testing
Alarm and control-panel checks
BMS / telemetry checks where included
Operator handover and commissioning report

Maintain

Planned inspections
Pump, valve and pipework checks
Float and sensor testing
Alarm and control-panel inspection
Wet-well inspection
Condition report and recommended actions

Repair

Fault investigation
Pump replacement
Float / sensor replacement
Valve and pipework repairs
Panel-component replacement
System troubleshooting

Renew

End-of-life assessment
Pump and controller upgrades
Telemetry retrofit
Pump-station refurbishment
Repair-versus-replace recommendation
Asset lifecycle planning

Audit

Assessment of suitable existing assets
Including non-GRAF systems on a project basis
Condition and upgrade pathway advice

Request service support

Site attendance and response scheduling are confirmed against location and scope. Do not assume a generic national 24/7 response promise.

Technical documentation

Instruction manuals, dimensional drawings and handling guides are available on each product page under Downloads - or browse the full product catalogue.

Need on-site support?

Our distribution centres can connect you with experienced installers and technical advisors for your project.